Onboarding guide
Complete onboarding so Paypercut can review your business and activate live payment processing.
You can complete the process step by step. Your progress is saved, so you do not need to finish everything in one session.
Until onboarding is completed and approved, you can test Paypercut in Sandbox, but you cannot accept real customer payments.
What you’ll need
1. Business details
Prepare the business information requested in the onboarding form:
- Country
- Legal business type
- Company registration number
- Legal business name
- Business address
- VAT number, if applicable
- Website
- Terms and Privacy Policy pages, where requested
- Business phone number
- Trade name, if different from the legal business name
- Payout bank account details
- Expected monthly payment volume
- Preferred currency
- Business description
2. Stakeholders and owners
You may need to provide information about people connected to the business, such as:
- Legal representative
- Directors
- Shareholders
- Ultimate Beneficial Owners, where required
The exact people required will depend on the business structure shown during onboarding.
3. Identity verification
The person selected in the onboarding flow will need to complete identity verification. This is a one-time step required by financial regulations to help keep payments secure.
To complete identity verification, the selected person will need:
- A government-issued ID, such as a national ID card or passport
- Their phone, to scan the QR code, capture the document, and take a selfie
The verification usually takes about 2 minutes.
4. Documents
Upload the documents requested in the dashboard.
The exact documents may depend on the business type, country, ownership structure, and review requirements.
To avoid delays, upload documents that are:
- Clear
- Complete
- Current
- Not cropped
- Easy to read
- Matching the business and stakeholder information you entered
5. Agreements
To submit onboarding, you’ll need to accept the required agreements.
6. Review
After all required steps are complete, your account enters review.
This usually takes 2 to 3 business days. If more information is needed, Paypercut will contact you.
Sandbox
Sandbox lets you test Paypercut before live payments are enabled.
You can use Sandbox to check how Paypercut works, test your payment setup, and prepare your integration without processing real money.
Important
Sandbox can only be enabled before your account goes live.
If you plan to use Sandbox later, make sure to enable it while your account is still in setup.
What you can use Sandbox for
You can use Sandbox to:
- Test Paypercut without charging real customers
- Check that your checkout works correctly
- Test your payment setup before going live
- Validate your integration setup
- Prepare your store, website, or app before accepting live payments
Common onboarding questions
Why do I need to complete onboarding?
Onboarding is required before Paypercut can review your business and enable live payment processing.
Until onboarding is completed and approved, you can test Paypercut in Sandbox, but you cannot accept real customer payments.
Can I accept real payments before onboarding is approved?
No. Live payment processing can only be enabled after your onboarding information has been submitted, reviewed, and approved.
Can I test Paypercut before going live?
Yes. You can use Sandbox to test Paypercut without processing real money.
Sandbox lets you check how Paypercut works before live payments are enabled.
When should I enable Sandbox?
Sandbox can only be enabled before your account goes live.
If you plan to use Sandbox later, make sure to enable it while your account is still in setup.
Do I need to complete onboarding in one session?
No. You can complete onboarding step by step.
Your progress is saved, so you can return later and continue from where you left off.
What information do I need to prepare?
You may need to provide:
- Business details
- Website details
- Payout bank account details
- Expected monthly payment volume
- Stakeholder or owner information
- Identity verification
- Required documents
- Required agreements
The onboarding form will show what is needed for your business.
Why do you ask for stakeholders or owners?
Payment providers need to understand who owns, controls, or represents the business before live payment processing can be enabled.
Depending on your business structure, you may be asked to provide details about legal representatives, directors, shareholders, or Ultimate Beneficial Owners.
Who needs to complete identity verification?
This may be a director, legal representative, UBO, or another person connected to the business, depending on the business structure and onboarding requirements.
They will need a government-issued ID, such as a national ID card or passport, and their phone.
They can scan the QR code shown in the dashboard, or you can send them a secure verification link by email if they are not with you.
What documents do I need to upload?
The dashboard will show which documents are required for your business.
The required documents may depend on your country, business type, ownership structure, and review requirements.
How can I avoid delays with documents?
Upload documents that are clear, complete, current, easy to read, not cropped, and matching the business and stakeholder information you entered.
What happens after I submit onboarding?
Your account enters review.
This usually takes 2 to 3 business days. If more information is needed, Paypercut will contact you.
What happens if more information is needed?
You’ll receive a notification asking you to provide the missing information or upload additional documents.
Once submitted, the review can continue.
Who can I contact if I’m stuck?
For onboarding questions, contact onboarding@paypercut.co
For technical questions, contact integrations@paypercut.co
Glossary
Legal business name
The official registered name of your company or business.
Trade name
The name your customers know you by. This may be different from your legal business name.
Example: your legal company name may be ABC Commerce Ltd, while your store name is ABC Shop.
Company registration number
The official number assigned to your company when it was registered.
VAT number
A tax identification number used for VAT purposes, where applicable.
Payout bank account
The bank account where Paypercut will send your payouts.
Expected monthly payment volume
An estimate of the total value of payments you expect to process through Paypercut each month.
Stakeholder
A person connected to the business who may need to be declared during onboarding. This can include representatives, directors, owners, or shareholders.
Legal representative
A person authorised to represent the business.
Shareholder
A person or company that owns shares in the business.
UBO
UBO means Ultimate Beneficial Owner.
This is a person who ultimately owns 25% or more of the business or controls the business, directly or indirectly. The onboarding flow may ask for UBO information where required.
Identity verification
A one-time check used to confirm the identity of a person connected to the business. The selected person may need to scan a government-issued ID and take a selfie using their phone.
Live payment processing
The ability to accept real customer payments through Paypercut.
Sandbox
A test environment where you can try Paypercut without processing real money.
